Healthcare Admin Virtual Assistant Portfolio
Alawode Rokibat (Toyosi) | Medical VA & X-ray Technician | Lagos, Nigeria
Efficient
Accurate
Compassionate
Delivering exceptional healthcare administrative support so providers can focus on what matters most — patient care.
About Me
Alawode Rokibat (Toyosi)
Medical Virtual Assistant & X-ray Technician based in Lagos, Nigeria — bringing real clinical experience to remote healthcare administration.
Remote
Full-time / Part-time
Mission & Values
Helping healthcare providers run smoother operations so they can focus entirely on patient care.
  • Accuracy — Zero-error data entry standards
  • Confidentiality — HIPAA-aware handling of all records
  • Efficiency — Streamlined workflows that save time
  • Compassion — Patient-first mindset in every interaction
Core Services
A comprehensive suite of healthcare administrative services designed to keep your practice running seamlessly.
Patient Scheduling
Bookings, reminders, rescheduling & cancellations managed end-to-end.
Medical Records
Data entry, EMR updates & organised record management.
Email Management
Inbox management, patient communications & follow-ups.
Support Tickets
Patient query resolution via Freshdesk with canned responses & tagging.
CRM & Lead Management
Contact management & pipeline tracking via HubSpot.
Workflow Automation
Automated workflows built in Zapier to reduce manual tasks.
Tools & Platforms
Healthcare & CRM
HubSpot · Freshdesk · Zendesk
Project Management
ClickUp · Trello · Monday.com
Productivity
Google Workspace · Microsoft Office · Clockify
Automation & Outreach
Zapier · Apollo.io
Sample Work: Patient Scheduling & Appointment Management
What Was Built
A fully functional scheduling system in Microsoft Excel demonstrating real-world patient management capability.
  • Weekly schedule — 15 patients managed across a full work week
  • Monthly tracker — 20 patients for April 2026
  • Color-coded status — Confirmed, Pending, Cancelled, No Show
  • Tracked fields — Doctor, Department, Visit Type, Insurance, Follow-Up Date
  • Auto-calculated summary statistics for at-a-glance reporting
Sample Work: Ticket Management & CRM
Freshdesk — Support Tickets
  • Resolved 5 healthcare support tickets end-to-end
  • Used canned responses, private notes & EMR tags
  • Managed knowledge base articles and patient forums
HubSpot CRM — Pipeline
  • Managed 3 active deals in Sales Pipeline
  • Imported contacts via spreadsheet upload
  • Created segments, logged tasks & follow-ups
  • Managed a medical order valued at $1,000,000

Both platforms were used in a simulated healthcare environment to demonstrate real operational readiness for remote medical admin roles.
Sample Work: Automation & Lead Outreach
Zapier Automations Built
Google Drive → WhatsApp folder reminder automation
Google Calendar → WhatsApp Zoom meeting reminder
New Patient Registration Form → Google Sheets auto-collection
Apollo.io Lead Outreach
10 verified Healthcare Administrator leads generated (MedCore Leads)
2-step personalised email outreach sequence built
Lead stages tracked: Cold → Approaching → Interested → Replied
8 sequences completed successfully
Sample Work: Project & Email Management
Project Management Tools
  • Trello — Medical Admin Workflow with 5 structured columns
  • ClickUp — Medical VA Operations workspace with calendar view
  • Monday.com — Weekly task tracker with priority flags
  • Clockify — Tracked 13+ billable hours across patient tasks
Email Management
  • Processed 15 emails with a 7-category label system
  • 100% resolution rate achieved
  • Created 5 appointment email templates:
Confirmation
Reminder
Cancellation
Follow-Up
No-Show
Why Hire Me?
Real Healthcare Background
Hands-on clinical experience as a licensed X-ray Technician — not just admin theory.
Multi-Tool Proficiency
Fluent across 9+ healthcare and productivity platforms — ready from day one.
Detail-Oriented
Zero-error data entry standards with thorough, consistent documentation practices.
Patient-Focused
Deep understanding of the sensitivity and confidentiality required in medical settings.
Fast Learner
Quickly adapts to new systems, workflows, and team environments with minimal ramp-up.
Reliable & Communicative
Always available, responsive, and committed to keeping your operations on track.
Let's Work Together!
Ready to support your healthcare practice with efficient, accurate and professional administrative services — remotely, reliably, and with compassion.
💼 Upwork
Available for hire on Upwork
📍 Location
Lagos, Nigeria — Remote Worldwide
🕐 Availability
Open to Full-time & Part-time remote roles
Book a discovery call today — let's discuss how I can bring efficiency and care to your healthcare practice.
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